Q1: Want to collect your purchase in-store?
A1: No problem, please call 01621 851988 first as we need to ensure in-store stock availability. If you collect in-store we will give you 10% off the total price!
Q2: How do I contact you?
A2: Call us on 01621 851988, or use the contact form on our Contact Us page.
Q3: Where is my order?
A3: We will send you a despatch notification email once your order has been shipped. This email will contain the tracking number for delivery so please use this to trace delivery on the courierís website.
Q4: How long is the delivery time?
A4: Our typical delivery time from placement of order to delivery is three to four business days for standard, and one or two business days for express delivery.
Q5: I want to return my order, what do I do?
A5: No problem, simply return within 14 days for a full refund or exchange. See our returns policy here.
Q6: Where are you located?
A6: We're located in the historic, riverside town of Maldon, Essex. Our address is:
The Emporium, 85-87 High Street, Maldon, Essex, CM9 5EP
You can view our Google Plus page for directions to our High Street store.
Q7: Do you ship abroad?
A7: Yes, we ship the vast majority of items abroad. Please see our International Customers page.