Frequently Asked Questions

Q1: Want to collect your purchase in-store?

A1: No problem, please call 01621 851988 first as we need to ensure in-store stock availability. If you collect in-store we will give you 10% off the total price!

Q2: How do I contact you?

A2: Call us on 01621 851988, or use the contact form on our Contact Us page.

Q3: Where is my order?

A3: We will send you a despatch notification email once your order has been shipped. This email will contain the tracking number for delivery so please use this to trace delivery on the courier’s website.

Q4: How long is the delivery time?

A4: Our typical delivery time from placement of order to delivery is three to four business days for standard, and one or two business days for express delivery.

Q5: I want to return my order, what do I do?

A5: No problem, simply return within 14 days for a full refund or exchange. See our returns policy here.

Q6: Where are you located?

A6: We're located in the historic, riverside town of Maldon, Essex. Our address is:

The Emporium, 85-87 High Street, Maldon, Essex, CM9 5EP

You can view our Google Plus page for directions to our High Street store.

Q7: Do you ship abroad?

A7: Yes, we ship the vast majority of items abroad. Please see our International Customers page.

Thank you